questions about the mattresses we sell.
Frequently Asked Questions About Mattresses
Welcome to our FAQ page, where you can find answers to the most commonly asked
Mattress FAQs
Comfort Questions
Can I use my electric blanket with my mattress?
We recommend you do not use either electric blankets or heating pads with our mattresses. Longer periods of exposure to the heat may damage the mattress.
Why do I need a foundation?
Foundations help support the mattress to prevent bowing or sagging. A flat surface with sufficient center support is required to ensure complete warranty protection for a new mattress.
I have a platform bed. Do I have to buy your foundation?
If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.
Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress?
No. This will produce a surface that is unstable and may void your warranty.
Returns and Exchanges
What if I don't like my new bed? Can I return it?
Purchases are backed by our 30-days satisfaction guarantee. Purchases from in-stock inventory may be exchanged for reselection one (1) time within 30 days of purchase, provided there is no damage or wear and tear to the item and the item is warrantable and saleable. Dirt, stains, or other damage void this offer. Mattresses may only be returned/exchanged if: (1) The Buyer completes a ten-day sleep trial, beginning on the delivery date; (2) the original purchase includes the purchase and continual use of a breathable, waterproof mattress protector; (3) there is no evidence of soiling or wear and tear; and (4) original “law tag” remains attached to the mattress.
Technical Questions
I have a narrow doorway or stairs. For delivery, can my mattress be bent?
Yes, delivery staff can bed most mattresses during delivery if absolutely needed. We do not recommend bending father than 45 degrees; bending more could damage the coil structure in innerspring beds. If you have a restricted entry size, let your sales associate know so they can guide you to acceptable mattresses.
Carrying or moving the mattress.
When possible, two people should carry the mattress flat on its side to reduce the possibility of the mattress becoming damaged. Bending a mattress may damage the innerspring unit; however, flexing the mattress through doorways should notharm it.
Cleaning the mattress.
To keep mattresses clean, we recommend that you use a protective mattress pad. Vacuuming is the only recommended cleaning method. To clean a stain, use mild soap with cold water and apply lightly, being careful not to soak the mattress or foundation. Dry-cleaning fluids may damage some of the materials in the mattress.
Mattress Sizes & Dimensions
| SIZE | DIMENSIONS* |
|---|---|
| Twin | 38" x 75" |
| Twin Long | 38" x 80" |
| Full | 53" x 75" |
| Queen | 60" x 80" |
| King | 76" x 80" |
| California King | 72" x 84" |
| Split King (2 TLs) | 72" x 75" |
*Exact dimensions may vary slightly.