Mattress FAQs
Will my mattress make me hot? Stearns & Foster® designs every mattress with breathable materials to keep them as cool as they are comfortable.
- AirVent System: A system of ventilated coils and AirVents allows air to move out of the mattress, increasing airflow and pulling warm air away from your body throughout the night.
- Sustainably-Sourced Cover Enhanced with Cooling Fibers and Made with Tencel™: A soft, moisture-wicking knit cover crafted with silky, sustainably-sourced Tencel™ and enhanced with cooling fibers to feel cool-to-the-touch the moment you lie down.
- Sustainably-Sourced Cover Enhanced with Cooling Phase Change Material and Made with Tencel™: A soft, moisture-wicking knit cover crafted with silky, sustainably-sourced Tencel™ and enhanced with cooling Phase Change Material. Enjoy the refreshing feel the moment you lie down and throughout the night.
Can I use my electric blanket or heating pad with my mattress? We recommend you do not use either electric blankets or heating pads with our mattresses. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.
Do I need to rotate my mattress? Yes, we recommend that consumers occasionally rotate their Stearns & Foster® mattress.
Why do I need a power base? A power base is the perfect choice for consumers who want to relax or sleep with virtually unlimited ergonomic positions. All Stearns & Foster® mattresses are compatible with Ease® and TEMPUR-Ergo® bases.
For delivery, can a Stearns & Foster® mattress be bent? Yes, delivery staff can bend the mattress during delivery if absolutely needed. We do not recommend bending farther than 45 degrees; bending more could damage the coil structure. We recommend measuring and checking dimensions beforehand to ensure ease of delivery.
Where are Stearns & Foster® mattresses built? Stearns & Foster® mattresses are all crafted in the U.S. at various facilities around the country, including one in Brenham, Texas!
FOUNDATIONS & PLATFORMS
What is a foundation? Our foundations look similar to a standard box spring. But instead of the “give” of a box spring, our foundations provide a solid base for our mattresses.
Why do I need a foundation? Foundations help support the mattress to prevent bowing or sagging. A flat surface with sufficient center support is required to ensure complete warranty protection for a Stearns & Foster® mattress.
What are Stearns & Foster® flat foundations made of? All Stearns & Foster® flat foundations are made from high-grade wood, with a support structure constructed from high-gauge steel wire.
Do I have to purchase your foundation? We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Please note that using the mattress without a Stearns & Foster® foundation or similar firm, solid-surface non-spring base may void the warranty.
I have a platform bed. Do I have to buy your foundation? If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.
Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress? No. A box spring is designed to support a traditional spring mattress, and it “gives.” Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.
How much weight will your foundation hold? We designed each of our foundations to support the weight of a mattress plus two persons resting on top. Each foundation is designed to support approximately 600 pounds of weight.
POWER BASES
Which mattresses can be used with your power base? We have made sure that our mattresses are compatible with any of our four power bases.
What are the heights of your power bases?
- For the Ease® Power Base, the minimum height is 3.7" (zero clearance) and the maximum height is 15.7".
- For the TEMPUR-Ergo® Power Base, the minimum height is 4" (zero clearance) and the maximum height is 16".
- For the TEMPUR-Ergo® Smart Base, the minimum height is 4" (zero clearance) and the maximum height is 16".
- For the TEMPUR-Ergo® ProSmart® Base, the minimum height is 8" (zero clearance) and the maximum height is 20".
What is the weight limit of your power bases? Our power bases support up to 650 lbs. each (Twin, Twin Long, Double, Queen, and Split/Dual CA King bases). All power bases will structurally support the recommended weight distributed evenly across the head and foot sections. Power base products are not designed to support or lift the amount of weight in the head or foot sections alone.
Will your power base fit in my existing bed frame? We have found that the power bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements provided to be sure the power base will fit.
Where is the serial number on my power base? To locate the serial number for your adjustable base, look inside the back cover of your base remote, on the power-down box under the base, on the frame right below the foot-end of the base, on the warranty card, or in the owner’s manual.
USE & CARE
Carrying or moving the mattress: When possible, two people should carry the mattress flat on its side to reduce the possibility of the mattress becoming damaged. Bending a mattress may damage the innerspring unit; however, flexing the mattress through doorways should not harm it. For Reserve Collection models, three people may be needed to carry the mattress.
Cleaning the mattress: To keep the mattress clean, we recommend that you use a protective mattress pad. Vacuuming is the only recommended cleaning method. To clean a stain, use mild soap with cold water and apply lightly, being careful not to soak the mattress or foundation. Dry-cleaning fluids may damage some of the materials in the mattress.
Stearns & Foster® Limited Warranty: Please see our website https://www.stearnsandfoster.com/ warranty/ for warranty information and details on warranty claim dispute resolution including binding arbitration and class action waiver. You may also contact the Stearns & Foster® Customer Service Department by calling toll-free 1-866-783-2767 or by visiting https://help.stearnsandfoster.com/hc/en-us
FAQs
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